ValueRays® USB Infrared Heat Ergonomic Computer Accessories
The easiest and quickest way to contact us is by email. We respond to inquiries promptly within 24-48 hours (or sooner) during normal 9-5 business hours Monday through Friday.
By Email: Contact Us
We offer USA FREE SHIPPING within the 48 contiguous United States and no Sales Tax worldwide (with the exception of California). Other shipping options are available during checkout. We provide global shipping options with tracking and signature required.
Warm Mouse, Heated Keyboard offers its shoppers USPS First Class, Parcel Post, Priority and Express shipping options at flat rates and fees. Fees may include handling charges and costs associated with outreaching areas. Shipping fees are not refundable for returns, exchanges, unclaimed or undeliverable packages. Free shipping does not apply to returned items. If an item is returned, a refund is processed less the cost of shipping and handling.
Shipping a gift? Don't worry. We will ship your order to the address of your choice. During checkout there are two choices. Select the shipping address as "My billing address" or "A different address." You must include the correct billing address for the credit card used to make the purchase. If your purchase is a gift, enter the recipient's name and address, and the gift will be shipped promptly. Complete the Paypal checkout process to complete the order. Your shipment history will be stored on Paypal's secure server. When using Paypal, shipping is made to the Confirmed Paypal address.
|USA Deliveries||USPS 5-10 Days - FREE SHIPPING !
USPS Priority 3-4 Days - Flat Fee $20
USPS Express 1-2 Days - Flat Fee $40
International Shipments are sent securely using USPS Express Mail with Signature upon delivery. Delivery times vary from 5-10 days depending upon destination and Customs. We have no control over your Country's regulations.
The flat fee for any size order shipped overseas Express Mail is $50. The more you buy, the more you save!
|Special Requests||If you have a special shipping need or request, please Contact Us.|
ValueRays® offers its customers a One-Year Full Replacement Warranty. Read about the warranty here.
We offer no-hassel return guidelines. The return process is simple. There are no returns or refunds for used products or products with tags removed unless the Warranty was purchased. Warranty products will receive a replacement of the same item. For a refund, you must contact us within 30 days of the purchase date, and returns must be in new, unused, resale condition in its original, undamaged packaging. Free shipping does not apply to returned merchandise. If your purchase falls within these guidelines, you may return new, unused merchandise for a refund (less shipping) by contacting us in writing at the Contact Us link located on every website page or via email at Webmaster@ValueRays.com or Service@i-GlobalMall.com. In your email, please request a Return Authorization Number (RAN), include your order details and the reason for the return. Returned items are not accepted without a RAN and risk being returned to the sender. Please use insurance and a tracking number for returns. We are not responsible for return shipping fees and items lost or damaged in return transit. Refunds are issued for returned merchandise when following this policy. By placing an order on this website, you agree to our policy guidelines.
*Sale Item Returns: A sale item is any product purchased below full retail price. When a sale purchase is made, the sale is final, and returns are not accepted.
*Holiday Returns: Holiday gifts are not returnable when packaging is opened, tags are removed, boxes are damaged or products are used. Purchases made between November 1 through December 22 can be returned when we are contacted by December 27th. Holiday returns are made using the same guidelines stated above.
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We offer discounts and sales during certain times of the year. We also provide discounts when launching new products. To know about our customer events you must subscribe to our email list. We do not send emails often. If you are not on our list, you will not know about our customer appreciation events. The only information you need to submit is an email address you use and check often. Plus, when you subscribe, you'll receive a coupon for an extra 5% off your purchase. Subscribe here.
This website does not capture your credit card information when placing an order. We use Amazon, Google, and Paypal Check Out to capture sensitive information and keep a history of your transaction details. To see your order history with this site, refer to the email order confirmation you received from your transaction.
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We reserve the right to change or modify the information, guidelines and policies on this page at any time without written notice. If you have any questions, please Contact Us. Thank you for shopping with the Warm Mouse, Heated Keyboard Website.
Warm Mouse, Heated Keyboard, ValueRays® Products:
ValueRays® Warm Mouse | ValueRays® Warm Mouse Pad | ValueRays® Warm Keyboard Pad | ValueRays® USB Mouse Hand Warmer® | ValueRays® Mouse Hand Warmer® (non-USB) | ValueRays® USB Hand Warmer Sets of 2, 3, 4 and 5 pieces