Customer Center

Cold Hands

Warm Customer Center

ValueRays® USB Infrared Heat Ergonomic Computer Accessories  

 

      We respect your privacy at warm mouse heated keyboard!  ValueRays USB Infared Heaters!  Ergonomic Computer Workstation with warmth and soothing relief!

 

Your Privacy

We respect your privacy. The information you submit will not be shared with anyone else. Any personal information you share with us is used only for communicating with you and for the purpose of processing your order. If you have any questions, please contact us.  We use Amazon, Google and Paypal Checkout Systems.  Confidential information is collected through your secure Amazon, Google and Paypal Account and is not shared with anyone without your authorized consent.  For more information about the Amazon, Google and Paypal Privacy Policy, please visit their websites.  Thank you for shopping with us.

 

Shipping
We offer USA FREE SHIPPING within the 48 contiguous United States and no Sales Tax worldwide (with the exception of California). Other shipping options are available during checkout.  We provide global shipping options with tracking and signature required.

 

Warm Mouse, Heated Keyboard offers its shoppers USPS First Class, Parcel Post, Priority and Express shipping options at flat rates and fees.  Fees may include handling charges and costs associated with  outreaching areas. Shipping fees are not refundable for returns, exchanges, unclaimed or undeliverable packages.  Free shipping does not apply to returned items. If an item is returned, a refund is processed less the cost of shipping and handling.

 

Shipping Methods & Fees
Flat Fee for Any Size Order - The More You Buy, The More You Save!

Holiday Shoppers - Buy early. 
Expect delays during peak delivery seasons.

USA Deliveries USPS 5-10 Days - FREE SHIPPING !
USPS Priority 3-4 Days - Flat Fee $20
USPS Express 1-2 Days - Flat Fee $40
INTERNATIONAL Deliveries

International Shipments are sent securely using USPS Express Mail with Signature upon delivery.  Delivery times vary from 5-10 days depending upon destination and Customs.  We have no control over your Country's regulations.

The flat fee for any size order shipped overseas Express Mail is $50.  The more you buy, the more you save!

Special Requests If you have a special shipping need or request, please Contact Us.

 

Product Warranty
ValueRays® offers its customers a One-Year Full Replacement Warranty.  Read about the warranty here.

Returns
We offer no-hassel return guidelines. The return process is simple.  There are no returns or refunds for used products or products with tags removed unless the Warranty was purchased.  Warranty products will receive a replacement of the same item.  For a refund, you must contact us within 30 days of the purchase date, and returns must be in new, unused, resale condition in its original, undamaged packaging.  Free shipping does not apply to returned merchandise.  If your purchase falls within these guidelines, you may return new, unused merchandise for a refund (less shipping) by contacting us in writing at the Contact Us link located on the website or via email at Webmaster@ValueRays.com or Webmaster@HeatedMouse.com.   In your email, please request a Return Authorization Number (RAN), include your order details and the reason for the return. Returned items are not accepted without a RAN and risk being returned to the sender. Please use insurance and a tracking number for returns.  We are not responsible for return shipping fees and items lost or damaged in return transit. Refunds are issued for returned merchandise when following this policy.  By placing an order on this website, you agree to our policy guidelines.
 

*Sale Item Returns:  A sale item is any product purchased below full retail price.  When a sale purchase is made, the sale is final, and returns are not accepted.

*Holiday Returns: Holiday gifts are not returnable when packaging is opened, tags are removed, boxes are damaged or products are used. Purchases made between November 1 through December 22 can be returned when we are contacted by December 27th.  Holiday returns are made using the same guidelines stated above.
 

Subscribe to Newsletter - USB Warm Gadgets News

We offer discounts and sales during certain times of the year.  We also provide discounts when launching new products.  To know about our customer events you must subscribe to our email list.  We do not send emails often.  If you are not on our list, you will not know about our customer appreciation events. The only information you need to submit is an email address you use and check often. Plus, when you subscribe, you'll receive a coupon for an extra 5% off your purchase.  Subscribe here.

 

Site Registration - Account Login

This website does not capture your credit card information when placing an order. We use Amazon, Google, and Paypal Check Out to capture sensitive information and keep a history of your transaction details. To see your order history with this site, refer to the email order confirmation you received from your transaction. 

 

Safe Shopping -Site Security

This website provides a 100% safe shopping experience and is completely secure. We use the Amazon, Google, and Paypal shopping carts and checkout systems.  We do not capture or retain any of the sensitive credit card information you supply during checkout.  All your credit card information is captured within their secure system.  You have complete control of your confidential data.  Access your order payment details by logging into your personal accounts on either Amazon, Google, or Paypal.  Orders are shipped to the Credit Card's Confirmed Address listed within your account.  For information about Amazon, Google, and Paypal's Privacy Policy & Security, please visit their websites and click on the Privacy Policy link or login to your account and visit the Privacy Policy page.

 

Contact Us

The easiest and quickest way to contact us is by email. We respond to inquiries promptly within 24-48 hours (or sooner) during normal 9-5 business hours Monday through Friday. 

 

By Email: Contact Us

 

By Fax:

1.800.853.6704 USA

1.954.861.4563 INT’L

 

By Phone:
1.760.298.1327

 

We reserve the right to change or modify the information, guidelines and policies on this page at any time without written notice.  If you have any questions, please Contact Us.  Thank you for shopping with the Warm Mouse, Heated Keyboard Website.

 

 

 

 

 

Warm Mouse, Heated Keyboard, ValueRays® Products:
ValueRays® Warm Mouse | ValueRays® Warm Mouse Pad | ValueRays® Warm Keyboard Pad | ValueRays® USB Mouse Hand Warmer® | ValueRays® Mouse Hand Warmer® (non-USB) | ValueRays® USB Hand Warmer Sets of 2, 3, 4 and 5 pieces
 



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